“Ada, the leader in Automated Customer Experience (ACX), today announced its biggest launch to date and introduces Ada Engage. The company is revolutionizing how businesses deliver valuable interactions across every stage of the customer journey. Until now, departmental silos have hindered organizations’ ability to put the customer first. With Ada Engage, businesses are now able to automate even more interactions from lead capture to acquisition and through to retention and up-sell, all within one platform.

In 2020 alone, Ada automated more than 1.5 billion customer interactions for hundreds of category leaders across the globe, including Zoom, Facebook, and Square. With the introduction of Ada Engage to its suite of solutions, Ada is now able to take the results it has delivered for customer support teams, and extend them across the full customer experience.

Many organizations struggle to fully understand their customers, and executives have stated that organizational silos, and fragmented customer data are hurting overall customer experience initiatives. This is a challenge Ada is helping clients to overcome. No longer do companies have to reconcile customer interests with internal departmental interests—Ada brings them into alignment.”

 

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