FirstMark | 07.27.16

A Roadmap to Customer Success for Early-Stage Startups

By Dan Kozikowski

From the FirstMark Medium Account, “A Roadmap to Customer Success for Early-Stage Startups”:

How should early-stage startups think about building a Customer Success team?

At a recent FirstMark Office Hours, we were joined by Nick Mehta, founder/CEO of Gainsight and one of the earliest champions of Customer Success (“CS”), to answer that question.

From this wide-ranging discussion, we drew out three key points for companies to consiuder when hiring their very first Customer Success team members.

Read the full article on FirstMark